{"id":7713,"date":"2025-05-02T13:25:53","date_gmt":"2025-05-02T09:25:53","guid":{"rendered":"https:\/\/jimmydemo.dreamhosters.com\/?page_id=7713"},"modified":"2025-05-07T14:20:57","modified_gmt":"2025-05-07T10:20:57","slug":"faqs","status":"publish","type":"page","link":"https:\/\/ksa.jimmy.me\/en\/faqs\/","title":{"rendered":"FAQ&#8217;s Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7713\" class=\"elementor elementor-7713\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44579df2 e-flex e-con-boxed e-con e-parent\" data-id=\"44579df2\" data-element_type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-581a8453 elementor-widget elementor-widget-text-editor\" data-id=\"581a8453\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\"><h4>FAQ&#8217;s Frequently Asked Questions<\/h4><p>\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8f755ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8f755ce\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bae6329\" data-id=\"bae6329\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-127aa18 elementor-widget elementor-widget-porto_faqs\" data-id=\"127aa18\" data-element_type=\"widget\" data-widget_type=\"porto_faqs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-faqs porto-faqsft2x wpb_content_element \"><h4 class=\"wpb_heading \">Order & Shipping<\/h4>\r\n\t<div class=\"page-faqs clearfix m-t-lg\" id=\"porto_faqs_s8g8\">\r\n\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"faq-row faqs-container\">\r\n\t\t\t\r\n<div class=\"faq post-8011 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Does it have a detachable tool for a vacuuming furniture?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Does it have a detachable tool for a vacuuming furniture?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:23:51+04:00<\/span><p><strong>PW11 Pro Max<\/strong>&nbsp;has additional carpet brush, electric mattress head, crevice tool, upholstery brush.<\/p><p><strong>PW11 Pro<\/strong>&nbsp;has additional electric mattress head, crevice tool, upholstery brush.<\/p><p><strong>PW11<\/strong>&nbsp;has additional crevice tool, upholstery brush. You can order buy carpet brush,flexible hose and pet tool separately for different cleaning demands.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-8010 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How often should you purchase a new brushroll and filter?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How often should you purchase a new brushroll and filter?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:23:31+04:00<\/span><p>The brushroll need to be replaced once it's worn out or when its cleaning effect greatly drops. And the HEPA filter is needed to be replaced around 3 to 6 months or when it is worn out.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-8009 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What is the mixture ratio between cleaning solution and clean water?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What is the mixture ratio between cleaning solution and clean water?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:23:09+04:00<\/span><p>Mixture ratio between cleaning solution and clean water is 1:50. One bottle cap of solution for one clean water tank.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-8008 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I use other cleaning solution other than the solution provided?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I use other cleaning solution other than the solution provided?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:22:47+04:00<\/span><p>JIMMY vacuum and washer can only use with cleaning solution that is not corrosive, no bubble and alcohol free.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-8007 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Does it come with the solution?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Does it come with the solution?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:22:29+04:00<\/span><p>It comes with one bottle of 480ml cleaning solution.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-8006 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I wash the HEPA filter?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I wash the HEPA filter?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:22:11+04:00<\/span><p>Yes you can wash the HEPA filter. Please make sure it is dry before you use it again.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-8005 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Does the product has HEPA filter?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Does the product has HEPA filter?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:21:49+04:00<\/span><p>Yes the product has HEPA filter. PW11 series HEPA filter is located in handheld dust cup.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7998 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What\u2019s the difference between PW11 Pro Max, PW11 Pro and PW11?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What\u2019s the difference between PW11 Pro Max, PW11 Pro and PW11?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:19:06+04:00<\/span><p><strong>PW11 Pro Max<\/strong>&nbsp;is with 460W power, dual brushroll mopping, it has additional carpet brush, electric mattress head, crevice tool, upholstery brush.<\/p><p><strong>PW11 Pro<\/strong>&nbsp;is with 460W power, dual brushroll mopping, it has additional electric mattress head, crevice tool, upholstery brush.<\/p><p><strong>PW11<\/strong>&nbsp;is with 400W power, single brushroll mopping, it has additional, crevice tool, upholstery brush. Other functions are the same.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7997 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How can I turn off drying function?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How can I turn off drying function?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:18:47+04:00<\/span><p>When product is under drying, if you think it is too noisy, you can press on\/off button to enter into silent drying mode or press mode button to turn off drying.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7996 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How can I turn off self cleaning?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How can I turn off self cleaning?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:18:29+04:00<\/span><p>When product is under self cleaning, you can press on\/off button or mode button to turn it off.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7995 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What is the life time of the silver ion in the clean water tank?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What is the life time of the silver ion in the clean water tank?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:18:08+04:00<\/span><p>The silver ions life time inside the clean water tank is about 5 years. After 5 years you can replace a new clean water tank.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7994 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I wash the clean water tank?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I wash the clean water tank?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:17:47+04:00<\/span><p>Yes you can wash clean water tank.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7993 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I wash the chargeing base?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I wash the chargeing base?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:17:29+04:00<\/span><p>The charging base cannot be washed, water entring charging base may cause malfunction, please use mop to clean the charging base.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7992 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I wash the floorhead?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I wash the floorhead?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:16:45+04:00<\/span><p>The floorhead cannot be washed, water entring floorhead may cause malfunction, please use cleaning brush comes with the product or mop to clean the floorhead.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7991 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I wash and dry the brushroll manually?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I wash and dry the brushroll manually?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:16:24+04:00<\/span><p>Yes you can wash the brushroll manually.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7990 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What is the hot air temperature during drying?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What is the hot air temperature during drying?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:16:03+04:00<\/span><p>Hot air drying temperature is about 60\u2103.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7989 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can the entire air path be dried?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can the entire air path be dried?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:15:36+04:00<\/span><p>Yes the entire air path can be dried. The first 0.5 hour is full air path drying and the next 2.5 hours is silent floorhead drying.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7988 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How long does it take to dry the brushroll?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How long does it take to dry the brushroll?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T14:15:12+04:00<\/span><p>The drying takes totally 3 hours. The first 0.5 hour is full air path drying and the next 2.5 hours is silent floorhead drying.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7984 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I turn on drying function separately?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I turn on drying function separately?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:28:51+04:00<\/span><p>Yes, when machine is under charging status, you can turn on drying function by pressing mode button.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7980 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How can I change voice language?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How can I change voice language?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:28:22+04:00<\/span><p>JIMMY PW11 series has five language voice. You can press voice button to choose the language. Default language is English.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7979 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>The handheld vacuum cleaner does not have voice when I use it separately.<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">The handheld vacuum cleaner does not have voice when I use it separately.<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:27:53+04:00<\/span><p>The speak is located on the mainbody, not on the handheld vacuum cleaner. So when the handheld vacuum is used separately there is no voice.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7978 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How can I turn off voice?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How can I turn off voice?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:26:43+04:00<\/span><p>You can turn off or turn on voice by long pressing the voice button for over 3 seconds. But it is not recommned to turn off voice as it will remind you about how to use the product correctly.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7977 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How to assemble the product\/charge base?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How to assemble the product\/charge base?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:26:24+04:00<\/span><p>You can access JIMMY vacuum washer assembly,using and maintainence video.\u00a0<a href=\"https:\/\/www.youtube.com\/playlist?list=PLuEXdZshT7vX9WWCWPyQXZ_iqM9MeIGVU\" target=\"_blank\" rel=\"noreferrer noopener\">Click here<\/a>.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7976 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I use floor mode on carpet?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I use floor mode on carpet?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:25:55+04:00<\/span><p>Floor mode working power is not big enough to efficiently clean carpet. It is recommended to use carpet mode to clean the carpet.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7972 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I use carpet mode on floor?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I use carpet mode on floor?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:25:25+04:00<\/span><p>You can use carpet mode on floor. But becasue working power on carpet mode is big, working time will be reduced.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7971 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>The product has Floor, Carpet and Auto mode, which one should I use?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">The product has Floor, Carpet and Auto mode, which one should I use?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:24:55+04:00<\/span><p>It is recommended to use Carpet mode only when clean carpet and Auto or Floor mode on floor. When cleaning hard floor, if you want longest working time, we recommend Floor mode, if you want better cleaning efficiency then we recommend Auto mode as in this mode the vacuum power will adjust automatically basing on floor cleaness.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7970 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I use the handheld vacuum cleaner to pick up liquid?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I use the handheld vacuum cleaner to pick up liquid?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:24:37+04:00<\/span><p>You cannot user handheld vacuum to pick up liquid, it will cause defect on PCB inside handheld vacuum cleaner.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7969 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>When you do the self cleaning roller option should it have cleaning solution or just water?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">When you do the self cleaning roller option should it have cleaning solution or just water?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:24:13+04:00<\/span><p>We will recommend you to put in some cleaning solution to clean the brushroll better. Please add one cap of solution for one tank of clean water.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7968 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>There are some water entering dust cup of handheld vacuum. Is that a problem?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">There are some water entering dust cup of handheld vacuum. Is that a problem?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:23:51+04:00<\/span><p>There will be few water entering dust cup of the handheld vacuum when the product is layed flat to clean bed or safe underneath, it is normal if the water amount is few. If there is too much water entering dust cup, please send us video for checking.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7967 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>To wash or wet mopping the floor do I need to press manual water spray button?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">To wash or wet mopping the floor do I need to press manual water spray button?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:23:32+04:00<\/span><p>JIMMY vacuum and washer PW11 series sprays water automatically to front brushroll. Only if there is much or tough messes on floor, you will need to press manual water spray button to spray more water to wash tough messes.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7966 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Is there a vacuum only setting or is it vacuum and wash everytime?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Is there a vacuum only setting or is it vacuum and wash everytime?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:23:12+04:00<\/span><p>It can do vacuum only. If you want to vacuum without washing, you can press self cleaning button for 3 seconds to turn off auto water spray function until auto water spray sign on LED screen is off.\u00a0<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7965 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I use carpet brush to clean hard floor?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I use carpet brush to clean hard floor?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:22:53+04:00<\/span><p>The brushroll on the carpet brush has rubber strips, they are used to tap out dust from carpet. The rubber strips may leave marks on hard floor. It is not recommended to use carpet brush on hardfloor to avoid hurting hardfloor.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7964 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I use this vacuum as a vacuum only on my carpet\/rug?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I use this vacuum as a vacuum only on my carpet\/rug?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:22:34+04:00<\/span><p>1. When use it to clean carpet\/rug, please press self cleaning button for 3 seconds to turn off auto water spray function first, the auto water spray sign on LED screen will be off.<\/p><p>2. The floorhead with clean water tank is only suitable for short hair carpet. For long hair carpet or deeper carpet cleaning, PW11 Pro Max you can use carpet brush, PW11, PW11 Pro you can order extra carpet brush for cleaning carpet.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7963 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Is it safe to use on hardwood floors? It won&#8217;t release too much water?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Is it safe to use on hardwood floors? It won&#8217;t release too much water?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:22:13+04:00<\/span><p>JIMMY vacuum and washer does floor washing and wiping at the same time, which leaves the floor as dry as possible after washing and wiping. It is very safe to be used on all types of indoor sealed floors inlcuding sealed wood floor, tile, vinyl, laminate, linoleum, marble, and more.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7962 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can it work on wooden floor?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can it work on wooden floor?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:21:53+04:00<\/span><p>JIMMY vacuum and washer is suitable for all sealed hard floors, including hardwood, tile, laminate, vinyl, marble and linoleum.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7961 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Working time on hard floor cannot reach 40 minutes.<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Working time on hard floor cannot reach 40 minutes.<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:21:28+04:00<\/span><p>1. Please make sure battery is fully charged.<\/p><p>2. 40 minutes is under Floor mode, if you use carpet mode, working time is about 20 minutes. If you use uder Auto mode, vacuum power will be adjusted according to floor cleaness and working time will change accordingly.<\/p><p>3. If the product has been used for a long time. Battery working time will be reduced.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7960 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I keep charging stand plugged on power socket?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I keep charging stand plugged on power socket?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:21:10+04:00<\/span><p>If product is not long idled, you can keep the charging stand plugged in sokcet. If it is to be long idled, please unplug the charging stand, remove battery from the product and store in dry and cool place.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7959 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>The LED screens show 100% power after charging but when I use the product it only shows 40.<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">The LED screens show 100% power after charging but when I use the product it only shows 40.<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:20:49+04:00<\/span><p>The LED screnn show battery power percentage during charging and left working minutes during working.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq post-7958 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can the battery only be charged on machine<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can the battery only be charged on machine<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/ksa.jimmy.me\/en\/author\/shraddha-kulkarni\/\" title=\"Posts by shraddha.kulkarni\" rel=\"author\">shraddha.kulkarni<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-07T13:20:30+04:00<\/span><p>PW11 series battery can be charged separately. The charger is the same as JIMMY JV51\/JV53\/JV53 Lite charger. You can also order the charger from our store.<\/p>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\t\r\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ&#8217;s Frequently Asked Questions \u00a0 Order &#038; Shipping What\u2019s the difference between PW11 Pro Max, PW11 Pro and PW11? What\u2019s the difference between PW11 Pro Max, PW11 Pro and PW11? shraddha.kulkarni2025-05-07T14:19:06+04:00 PW11 Pro Max&nbsp;is with 460W power, dual brushroll mopping, it has additional carpet brush, electric mattress head, crevice tool, upholstery brush. PW11 Pro&nbsp;is with [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-7713","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ&#039;s Frequently Asked Questions | Jimmy KSA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ksa.jimmy.me\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ&#039;s Frequently Asked Questions\" \/>\n<meta property=\"og:description\" content=\"FAQ&#8217;s Frequently Asked Questions \u00a0 Order &#038; Shipping What\u2019s the difference between PW11 Pro Max, PW11 Pro and PW11? What\u2019s the difference between PW11 Pro Max, PW11 Pro and PW11? shraddha.kulkarni2025-05-07T14:19:06+04:00 PW11 Pro Max&nbsp;is with 460W power, dual brushroll mopping, it has additional carpet brush, electric mattress head, crevice tool, upholstery brush. PW11 Pro&nbsp;is with [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ksa.jimmy.me\/en\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Jimmy KSA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/jimmyksaofficial\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-07T10:20:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ksa.jimmy.me\/wp-content\/uploads\/2025\/06\/Jimmy-ksa-Default-Featured-Image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1800\" \/>\n\t<meta property=\"og:image:height\" content=\"945\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ksa.jimmy.me\/en\/faqs\/\",\"url\":\"https:\/\/ksa.jimmy.me\/en\/faqs\/\",\"name\":\"FAQ's Frequently Asked Questions | Jimmy KSA\",\"isPartOf\":{\"@id\":\"https:\/\/ksa.jimmy.me\/en\/#website\"},\"datePublished\":\"2025-05-02T09:25:53+00:00\",\"dateModified\":\"2025-05-07T10:20:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ksa.jimmy.me\/en\/faqs\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ksa.jimmy.me\/en\/faqs\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ksa.jimmy.me\/en\/faqs\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ksa.jimmy.me\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ&#8217;s Frequently Asked Questions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ksa.jimmy.me\/en\/#website\",\"url\":\"https:\/\/ksa.jimmy.me\/en\/\",\"name\":\"Jimmy ksa\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/ksa.jimmy.me\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ksa.jimmy.me\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ksa.jimmy.me\/en\/#organization\",\"name\":\"Jimmy ksa\",\"url\":\"https:\/\/ksa.jimmy.me\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ksa.jimmy.me\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ksa.jimmy.me\/wp-content\/uploads\/2025\/05\/App_Icon_192x192px-1.png\",\"contentUrl\":\"https:\/\/ksa.jimmy.me\/wp-content\/uploads\/2025\/05\/App_Icon_192x192px-1.png\",\"width\":192,\"height\":192,\"caption\":\"Jimmy ksa\"},\"image\":{\"@id\":\"https:\/\/ksa.jimmy.me\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/jimmyksaofficial\/\",\"https:\/\/snapchat.com\/t\/gWd52alY\",\"https:\/\/www.youtube.com\/@jimmyksaofficial\",\"https:\/\/www.instagram.com\/jimmyksaofficial\",\"https:\/\/www.linkedin.com\/company\/jimmy-ksa\",\"https:\/\/www.tiktok.com\/@jimmy_ksa\"],\"hasMerchantReturnPolicy\":{\"@type\":\"MerchantReturnPolicy\",\"merchantReturnLink\":\"https:\/\/ksa.jimmy.me\/en\/return-policy\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"FAQ's Frequently Asked Questions | Jimmy KSA","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ksa.jimmy.me\/en\/faqs\/","og_locale":"en_US","og_type":"article","og_title":"FAQ's Frequently Asked Questions","og_description":"FAQ&#8217;s Frequently Asked Questions \u00a0 Order &#038; Shipping What\u2019s the difference between PW11 Pro Max, PW11 Pro and PW11? What\u2019s the difference between PW11 Pro Max, PW11 Pro and PW11? shraddha.kulkarni2025-05-07T14:19:06+04:00 PW11 Pro Max&nbsp;is with 460W power, dual brushroll mopping, it has additional carpet brush, electric mattress head, crevice tool, upholstery brush. PW11 Pro&nbsp;is with [&hellip;]","og_url":"https:\/\/ksa.jimmy.me\/en\/faqs\/","og_site_name":"Jimmy KSA","article_publisher":"https:\/\/www.facebook.com\/jimmyksaofficial\/","article_modified_time":"2025-05-07T10:20:57+00:00","og_image":[{"width":1800,"height":945,"url":"https:\/\/ksa.jimmy.me\/wp-content\/uploads\/2025\/06\/Jimmy-ksa-Default-Featured-Image.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"10 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ksa.jimmy.me\/en\/faqs\/","url":"https:\/\/ksa.jimmy.me\/en\/faqs\/","name":"FAQ's Frequently Asked Questions | Jimmy KSA","isPartOf":{"@id":"https:\/\/ksa.jimmy.me\/en\/#website"},"datePublished":"2025-05-02T09:25:53+00:00","dateModified":"2025-05-07T10:20:57+00:00","breadcrumb":{"@id":"https:\/\/ksa.jimmy.me\/en\/faqs\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ksa.jimmy.me\/en\/faqs\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ksa.jimmy.me\/en\/faqs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ksa.jimmy.me\/"},{"@type":"ListItem","position":2,"name":"FAQ&#8217;s Frequently Asked Questions"}]},{"@type":"WebSite","@id":"https:\/\/ksa.jimmy.me\/en\/#website","url":"https:\/\/ksa.jimmy.me\/en\/","name":"Jimmy ksa","description":"","publisher":{"@id":"https:\/\/ksa.jimmy.me\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ksa.jimmy.me\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/ksa.jimmy.me\/en\/#organization","name":"Jimmy ksa","url":"https:\/\/ksa.jimmy.me\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ksa.jimmy.me\/en\/#\/schema\/logo\/image\/","url":"https:\/\/ksa.jimmy.me\/wp-content\/uploads\/2025\/05\/App_Icon_192x192px-1.png","contentUrl":"https:\/\/ksa.jimmy.me\/wp-content\/uploads\/2025\/05\/App_Icon_192x192px-1.png","width":192,"height":192,"caption":"Jimmy ksa"},"image":{"@id":"https:\/\/ksa.jimmy.me\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/jimmyksaofficial\/","https:\/\/snapchat.com\/t\/gWd52alY","https:\/\/www.youtube.com\/@jimmyksaofficial","https:\/\/www.instagram.com\/jimmyksaofficial","https:\/\/www.linkedin.com\/company\/jimmy-ksa","https:\/\/www.tiktok.com\/@jimmy_ksa"],"hasMerchantReturnPolicy":{"@type":"MerchantReturnPolicy","merchantReturnLink":"https:\/\/ksa.jimmy.me\/en\/return-policy\/"}}]}},"_links":{"self":[{"href":"https:\/\/ksa.jimmy.me\/en\/wp-json\/wp\/v2\/pages\/7713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ksa.jimmy.me\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ksa.jimmy.me\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ksa.jimmy.me\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ksa.jimmy.me\/en\/wp-json\/wp\/v2\/comments?post=7713"}],"version-history":[{"count":10,"href":"https:\/\/ksa.jimmy.me\/en\/wp-json\/wp\/v2\/pages\/7713\/revisions"}],"predecessor-version":[{"id":8004,"href":"https:\/\/ksa.jimmy.me\/en\/wp-json\/wp\/v2\/pages\/7713\/revisions\/8004"}],"wp:attachment":[{"href":"https:\/\/ksa.jimmy.me\/en\/wp-json\/wp\/v2\/media?parent=7713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}