Frequently Asked Questions
Can I buy an extra battery?
Yes you can buy an extra battery as the battery is removable.
Can I keep charging stand plugged on power socket?
If product is not long idled, you can keep the charging stand plugged in sokcet. If it is to be long idled, please unplug the charging stand, remove battery from the product and store in dry and cool place.
Can I turn on drying function separately?
Yes, when machine is under charging status, you can turn on drying function by pressing mode button.
Can I use carpet brush to clean hard floor?
The brushroll on the carpet brush has rubber strips, they are used to tap out dust from carpet. The rubber strips may leave marks on hard floor. It is not recommended to use carpet brush on hardfloor to avoid hurting hardfloor.
Can I use carpet mode on floor?
You can use carpet mode on floor. But becasue working power on carpet mode is big, working time will be reduced.
Can I use floor mode on carpet?
Floor mode working power is not big enough to efficiently clean carpet. It is recommended to use carpet mode to clean the carpet.
Can I use other cleaning solution other than the solution provided?
JIMMY vacuum and washer can only use with cleaning solution that is not corrosive, no bubble and alcohol free.
Can I use PW11 Pro Max/PW11 Pro battery on PW11?
Yes. You PW11 series battery are interchagable. PW11 Pro Max and PW11 Pro use the same battery and it is compatible with PW11 except for capacity difference.
Can I use the handheld vacuum cleaner to pick up liquid?
You cannot user handheld vacuum to pick up liquid, it will cause defect on PCB inside handheld vacuum cleaner.
Can I use this vacuum as a vacuum only on my carpet/rug?
1. When use it to clean carpet/rug, please press self cleaning button for 3 seconds to turn off auto water spray function first, the auto water spray sign on LED screen will be off.
2. The floorhead with clean water tank is only suitable for short hair carpet. For long hair carpet or deeper carpet cleaning, PW11 Pro Max you can use carpet brush, PW11, PW11 Pro you can order extra carpet brush for cleaning carpet.
